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Grievance cell shut, residents irked

Sambalpur, Dec. 23: The grievance cell of Sambalpur Municipality, which opened in July this year, has ceased to function because of the lack of public response.

“We had to close down the grievance cell because of poor response,” vice-chairman of Sambalpur Municipality Siddhart Saha told The Telegraph.

The decision to launch the grievance cell was taken in a council meeting of the civic body to provide local residents with an avenue to vent their grievances.

The municipality had also taken a decision to forward the grievances immediately to the concerned departments for redressal. It was decided that the cell would function on third Saturday of every month.

The decision to close the cell has drawn flak from the local residents. “It was a welcome move. But because of the lack of awareness, people did not know about the grievance cell. The civic body should have taken an initiative to make the residents aware about it, instead of shutting it down,” said Purusottam Thela, a local resident.

“When the grievance cell started, we had hoped that we could bring many of our problems to the notice of the authorities, so that they could be addressed.

“But the grievance cell failed to achieve its objective because of the lack of far sight of the civic body,” said Harekrushna Sahu, another resident.

Jyotiranjan Pradhan, another resident, said the civic body should review its decision to close the cell.