TT Epaper
The Telegraph
Graphiti
 
IN TODAY'S PAPER
WEEKLY FEATURES
CITIES AND REGIONS
ARCHIVES
Since 1st March, 1999
 
THE TELEGRAPH
 
 
CIMA Gallary

Apple sorry for errors in iPhone Maps app

San Francisco, Sept. 28 (Reuters): Apple Inc Chief Executive Tim Cook apologised today to customers frustrated with glaring errors in its new Maps service, and, in an unusual move for the consumer giant, directed them to rival services instead, such as Google Inc’s Maps.

The rare apology follows Apple’s launch of its own mapping service earlier this month, when it began selling the iPhone 5 and rolled out iOS 6, the highly anticipated update to its mobile software platform.

Users complained that the new Maps service — based on Dutch navigation equipment and digital map maker TomTom NV’s data — contained geographical errors and gaps in information, and that it lacked features that made Google Maps so popular, including public transit directions, comprehensive traffic data or street view pictures.

“We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better,” Cook said in a letter to customers released on its website.

Unusually, he suggested that customers download rival mapping services available in Apple’s App Store, while the company improves the product.

 
 
" "