Going online: MNAC office at Mango
Come September, clicks will replace queues for nearly 3 lakh residents of Mango in Jamshedpur.
Instead of sweating it out in serpentine queues at the Mango Notified Area Committee (MNAC) to deposit taxes or get various civic certificates, they can pay via the MNAC website, www.mangonac.com, and get their jobs done.
The website already exists, but from mid-September, it will facilitate online submission of taxes under various heads, payment of water and electricity bills, processing of registration of births and deaths as well as approval of their building plans, among others. A software will enable the user to pay online through debit or credit cards.
For the MNAC, online transactions are a smart solution to combat its manpower crunch — it has three peons, two office staffers, three field health employees and a supervisor. The office staffers will retire on August 31.
In this scenario, digitising tax collection and processing of civic jobs becomes a must for MNAC. At the same time, people will save time and effort by completing simple and necessary tasks such as paying water and power bills online from the comfort of their homes or offices.
The move will also make way for total transparency. People will be able to download birth and death certificates, even backdated ones, from the website without have to grease any palms.
MNAC special officer Neeraj Srivastava told The Telegraph that they had invited tenders and kept an estimated cost of Rs 10 lakh for software development and related expenditure, including appointment of staffers.
“According to the agreement in the tender, the software firm will not just develop the software but also provide a person to train our employees for six months in compiling data and maintaining the website efficiently with updated database,” said the MNAC special officer.
The MNAC looks after an area of 10sqkm covering some of the city’s most densely populated regions such as Azadnagar, Jawaharnagar, Dimna Road, Ulidih, Sankosai and MGM. It covers four police stations —Mango, MGM, Ulidih and Azadnagar.
“I welcome the online facility and only hope it starts operating without glitches by mid-September. It will save us the harassment of going to the office and waiting for long hours to get our water and electricity bills. Now, we will get details of pending bills by simply checking our name in the website at any Internet café or at home,” said Manohar Lal, a resident of Subhash Colony, Mango.