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Rs 1-lakh fine on HDFC

New Delhi, Aug. 17 (PTI): HDFC Bank has been asked by a consumer forum to pay “exemplary damages” of Rs 1 lakh to one of its credit card holders for harassing him by raising an “illegal” demand of Rs 46,490 for a purchase that was never made.

The bank raised the demand after a person went to a computer store to buy a laptop with complainant Khem Chand Mishra’s credit card number. The shop owner, doubting the credentials of the person, did not sell him the laptop and informed the bank.

The forum said the transaction never took place yet the bank raised the demand from Mishra and forced him into litigation.