Thousands of Reliance mobile phone service users, whether CDMA or GSM, in the steel city complained of poor or no network over the past few days as they were unable to make or receive calls and send texts.
The disturbances started last Wednesday. What’s baffling is that no one at the Reliance mobile stores or Reliance city office was forthcoming about the problem or what was causing the disturbances.
Asked about the reasons behind network failure (in some cases, the disturbances stretched for more than nine hours), a salesman at Reliance Web World outlet on Bistupur Main Road, Jamshedpur, said they did not have any idea about the glitch. He, however, admitted that complaints had been pouring in.
A marketing executive at the Reliance city unit office at Bhuiyandih, which looks after operations in Jamshedpur, said on condition of anonymity that damages to optical fiber cables between Jamshedpur and Ranchi might have led to network failure.
“I don’t know whether the snag has been repaired. But since morning, there has not been any problem in CDMA network. There was a minor disturbance (for about an hour) in GSM network though,” the executive added.
Spokesperson of Reliance, Ranchi hub, admitted that optical fiber cables between Chowka and Kandra near NH-33, where trees are being felled for the four-laning project, suffered damages.
“The damage, which could not be located earlier, was fixed on Monday. Things have been sorted out and henceforth, there will not be any problem in connectivity,” he said.