Bhubaneswar, June 28: Goodbye to the hassle of memorising telephone numbers for getting connected to different state government departments. Now, just dial 155335 to talk to the official concerned you want.
The number will guide you to the department concerned through an integrated system called Sanjog Helpline.
You will be able to talk to the rural development, women and child development, labour, civil supplies and consumer welfare, health, and information and public relations departments dialling the number.
Inaugurating the initiative at Orissa Computer Application Centre (OCAC) building here today, IT and science and technology minister Ramesh Chandra Majhi said: “As 10 departments are now integrated with the new helpline number, people from rural areas will be benefited. They will be able to get their problems solved making a call either from landline or mobile.”
OCAC chairman and CEO and IT secretary Ashok K.K. Meena said: “Though a helpline was working from the secretariat for the past one year, the integrated version with single number is the new concept and it will help people of all regions.”
“Apart from the 10 departments tagged till now with the integrated helpline, other government departments can follow the path and have their grievances redressed through Sanjog Helpline,” said the IT secretary.
He also said that the complainants would be able to track their complaints through the grievance numbers given to them at the time of registering them.
“The integrated approach will ensure concrete action on complaints lodged. It will generate an SMS for the official concerned. A letter with computer generated signature of the secretary concerned will also reach the official to ensure he/she acts promptly,” said P. Nanu Pany, CEO of CMS Technologies, which is behind the whole technical process on behalf of the state.
“Facilities provided earlier at the secretariat were grossly inadequate. But here there would be a 24X7 support from 22 employees working on rotation,” Pany said, adding usually morethan 1,000 calls come regarding grievance redressal and more than 500 seeking information.
System analyst (Business Solutions and Services) of CSM Technologies Deepak Kumar Mishra said: “The system will not only send the SMS and computer generated letters to the person concerned, but will send reminders at regular interval till the grievance is addressed.”
“If any official is found sitting on a problem, an alert or a letter would be sent to his/her superior,” he said.