A signboard of Scorpiaan Teletech in Ranchi. Picture by Hardeep Singh

Ranchi, Jan. 27: The eagerly awaited first call centre in the state is finally going to see the light of the day.

The call centre, being set up by Gurgaon-based Scorpiaan Teletech on a joint venture basis with Akiko Sherman Infotech, will start functioning from February.

In the initial phase, the business process outsource unit will operate from three rooms having 40-seat incubation facility. There are plans to expand the incubation facility to 150 seats in the next few months.

The authorities have already given advertisements for recruitment of customer care executives (both outbound and inbound), operation managers, team leaders, quality analysers, front office executives, accountants, software and hardware professionals.

“To start with, we will recruit about 20 executives. The minimum qualification is that applicants must have completed Plus II and should be well versed in English. Preference will be given to experienced and women candidates,” said Prashant Kumar, the operation manager of Scorpiaan Teletech, Ranchi.

The company has tied up with UK-based Panche-Ites Private Limited and Sahara house’s latest venture, Sahara Care House, for offering inbound and outbound services to its clientele.

With the software technology park of India (STPI) in Namkum offering incubation facility, Scorpiaan Teletech will get computers or peripherals, lease line, electricity and space at subsidised rates.

Kumar claimed that this would be the first outbound call centre in the state and their main aim was to check migration of youths looking for jobs to other states that house a host of BPO centres.

Siddharth Rai, the assistant director of STPI in Ranchi, told The Telegraph that the small venture with an expected investment of about Rs 35 lakh would pave the way for other companies to set up call centres in Jharkhand.