Jamshedpur, July 7: BSNL landline and internet connections in Sonari has caused enough trouble for residents over the past two weeks. But the authorities have done little to solve their problems.
To make matter worse, BSNL officials are also turning a deaf ear to the repeated pleas of the subscribers who are demanding explanations for the aggravating crisis.
Businessmen and doctors of the area are the worst affected, as they have to keep in touch with their clients and patients regularly.
The internet connections provided by the telecom major are also in a state of disarray. People who work online have to bear the brunt of this.
The officials have cited monsoons as an excuse for delay in the repair work.
The officials said 600 pairs of underground cable wires were severely damaged in four places due to the showers.
A senior BSNL official on condition of anonymity said efforts are on to restore normal service in the next couple of days. “Engineers have been pressed into service to repair the faults,” said the official.
Aruna Ghosh, a resident of Sonari, said: “As I have to call up my daughter, who studies in Calcutta, everyday, I am taking the trouble of going to the local booths to make the calls.”
Angshu Bhattacharya, a doctor residing at North Lay Out, said his patients were not being able to get in touch with him over the telephone. Another resident from the same locality, Sudip Chatterjee, who claims to have gone all the way to Garamnala telephone fault centre to lodge a complaint, got no response.
BSNL general manager R.K. Mishra, however, refuted the charges levelled by residents.
Seeing the miserable plight of the people, the political organisations of the area have decided to launch a protest. The secretary of the JMM central committee, Nasar Firdausi, said they would gherao the BSNL office in Golmuri if their demands are not met with immediately.