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SMS to book your cylinder

June 26: Here are two pieces of news which are bound to bring a wide smile on any homemaker’s face: you can now SMS to book your LPG cylinders and if you have missed the delivery boy, he will leave a message to tell you that you can receive the cylinders at your convenience.

If in business, customer is king, then the LPG division of North East Integrated State Office of Indian Oil Corporation Limited (IOC) is leaving no stone unturned to follow this tenet. It launched a slew of customer service initiatives today to do away with i conveniences faced by residents while procuring the cylinders.

Along with booking of gas cylinders through SMS and delivery boys leaving messages at the customers’ residence in case of the latter’s absence, the plan also includes retail outlets of IOC, provision of a customer relationship desk and lottery of LPG customer’s cash receipts for prizes.

While inaugurating the customer service initiatives at Guwahati Refinery Training Centre, Noonmati, executive director of IOC, Assam Oil Division P.L. Barua, said initiatives are part of the IOC’s scheme to ensure zero per cent inconveniences for customers to avail their cylinders. Actress Barsha Rani Bishaya, present at the function, launched A Ready Reckoner, a book on safety, conservation and basic tips on LPG usage.

The customers will have send their consumers numbers to their respective gas agencies to book cylinders through SMS. Indsoft, a software, has been installed at different gas agencies to receive the text messages and make the automatic booking. Customers will also receive text messages from the agencies confirming the booking.

The five LPG distributors — Bhaskar Agency, Navadeep Agency, Bluflame Agency, Shyama Agency and Padmaja Agency — have already started the SMS bookings.

Chandrima Sarma, the manager of LPG division in IOC, said besides SMS booking, customers would also be able to book the cylinders at selected petrol pumps in the city while fuelling their vehicles.

“On several occasions, couples are at work when delivery boys go to their residence to deliver the cylinders. On those occasions, often their neighbours grab the cylinders. Under the written intimation scheme, delivery boys would leave a message card at the customer’s door with contact numbers so that they can receive the cylinders at a convenient time,” Sarma said.

The customer relationship desk has been set up at the IOC office in Ulubari. The introduction of lottery of LPG cash receipts of customers with attractive prizes will be repeated from time to time.

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