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In the May 5 issue of the New
Scientist, Kate Douglas and Dan Jones laid down ten
rules on how to make better decisions. Since I am not enthusiastic
about taking decisions, most of the hints went past me.
But I picked up some nice psychological jargon; and what
I found interesting was how often the human mind deviates
from rationality. Take a game, for instance, in which one
would double one’s money if a coin landed heads up, and
nothing if it landed tails up. In a long series of such
bets, one would come out neither losing nor gaining anything;
one would come out even. In a single spin of the coin, one
may come out twice as rich, or may lose whatever one has
bet. But apparently, most humans refuse to take this bet.
On the average, people refuse to take a 50:50 bet unless
the amount they would win is twice as high as the amount
they would lose, or higher. Psychologists call this loss
aversion.
One would have thought that the
more complicated a problem, the more one should think about
it. No, say psychologists, just the opposite. People reason
out simple problems and come up with solutions fairly quickly.
But the more they think about a complex problem, the more
confused they become, and the less capable they become of
deciding. Psychologists call this information overload.
When one is in danger of being overwhelmed by information,
the best thing to do, apparently, is to take a quick decision
on the basis of partial analysis. In other words, it is
better to find solutions in terms of a reasoning mechanism
a mind can handle, not in terms of the volume of the reasoning
a problem requires.
One illustration of this is to
be found in investment decisions. The larger the number
of investment choices people are presented with, the less
likely they are to invest. The Telegraph gives prices
of a thousand shares; financial newspapers give prices of
seven times as many shares. How many people make investment
decisions after reading these pages? I was an active investor
at certain points in my life; but I never read the financial
pages of newspapers. Most people who invest follow simple
rules or theories to make a choice; the choices open to
them hardly matter. Some people exchange hints with friends
or follow advisers whom their friends recommend. This is
called peer pressure. It can be very dangerous. It is behind
most mass atrocities.
However, one must not act on too
little information. Suppose you are asked to spin a wheel
and, on the basis of the number where it stops, to guess
the number of countries in Africa. Suppose the wheel is
rigged so as to stop only at 10 and 65. The average number
of countries estimated by people whose spin led the wheel
to stop at 10 was 25; for people whose spin led the wheel
to stop at 65, the average number of countries came to 45.
The higher the number at which the wheel stopped after their
spin, the higher the number of African countries the participants
assumed. This is called the anchoring effect.
But whether you go for a quick
and simple solution or prefer to argue things out with yourself
in detail, you must not do it if you are feeling cheerful.
For people make better decisions when they are sad. Psychologists
call this depressive realism.
How often we have an argument
with someone who simply refuses to see our point of view,
and who instead keeps repeating arguments in favour of his
position! We would not admit it, but he thinks precisely
the same thing about us. Everyone draws on evidence by preference
that supports his case, and tends to underplay evidence
that goes against what he believes. This is called confirmation
bias. A striking way to prove confirmation bias is to take
a statement like “If there is a D on one side, there is
a 5 on the other.” Suppose you are given four cards bearing
D, A, 2 and 5, which cards would you turn over to test this
statement? Most people would turn over the D and the 5,
thinking that the statement would be confirmed if the two
cards had 5 and D respectively on the obverse. But the card
with the 5 is irrelevant, for the statement says nothing
about what would be behind it. Only the card with the D
provides a test of the proposition, which would be dis,proved
if that card did not have a 5 behind it.
Open your wardrobe. How many clothes
do you find there that you have not worn in a month, a year,
ten years? Some no longer fit you; you do not like the colour
of some, and some — well, you just ignore them somehow.
If so, why do you not throw away all those clothes you never
wear? You may be stuck for an answer; in that case, say
it is the sunk cost effect. Just because you have already
spent on those clothes, you will hesitate to throw them
away. And the more expensive they were, the less likely
you are to throw them away. This operates in other spheres
as well. If you find you have tickets for two performances
on the same evening, you will go to the one that cost you
more, not to the one that you think you will enjoy most.
One rule appealed to me. There
are many decisions which one does not enjoy making, or where
there is no unique or happy choice. According to Douglas
and Jones, these are decisions that are best left to others.
Choosing wine over a dinner, for instance. Some people study
the list of a hundred wines long and seriously, interrogate
the waiter, make a tedious show of expertise and wisdom,
and finally choose a wine that is hardly distinguishable
from another. When I have a fellow-diner who betrays the
slightest interest, I leave the choice of wine to him. And
if I have to choose, I have a list of good wines in my mind,
accumulated over a lifetime; I order from that list.
Finally, a word about two decision
rules familiar to economists, called maximizing and satisficing.
A maximizer chooses what is best under the prevalent constraints
and circumstances; a satisficer chooses what would give
a certain minimum level of satisfaction. The more complex
a choice, the less satisfied are maximizers with theirs,
and the bet- ter off are satisficers. In one study of job
seekers, maximizers ended up earning 20 per cent more than
satisficers; but they were much less satisfied with their
choice.
Who knows what heights of wit
I would reach if I went on with this column? Maybe I would,
at some point, make my readers swoon with delight; all Calcutta
would be littered with swooners. Readers would be so affected
by the experience that they would wait for me to send them
into swoons every other Tuesday. But I have learnt the wisdom
of satisficing; I am perfectly happy to end at this point. |