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HR MATTERS

Q:I have finished my MBA from a not so reputed institute. At present, I am working with an insurance company and want to switch over to the BPO sector, but have heard that there is no future in this industry. If I join the BPO sector, will the FMCG companies hire me after a few years'

Kaushik Banerjee

A:The premise that there is no future in the BPO sector is not true. At the moment, that is the booming sector and India as a country has a huge potential in this sector. In the sector itself, there are many diversifications like data, voice, KPO, etc. Regarding your shift to a FMCG or a consumer durable organisation, I would say that as such there is no reason why they would not consider you if you have relevant experience to offer.

So in case you want to go into the BPO sector now, choose a profile which will later on suit your intended shift to the FMCG sector.

Q: I am a BA (history) as well as a postgraduate diploma holder in public relations and communications from Delhi. I started my career in a direct selling agent (DSA) of GE Countrywide in New Delhi in 2003. Then I went back home to Guwahati due to personal problems and joined a private firm, Himatsingka Auto Enterprises Limited, as a customer care executive. I worked there for one year and one month. Since September 2005, I am working in a DSA of AIRCEL, one of the GSM service providers in north-eastern India. My expertise lies in operations/customer support and I am circumspect about making a foray into sales. I am fascinated about the insurance sector.

I am sick and tired of working for distributors where the prospects of growth are slim and wages really low. But my not being on the payroll of any company so far has proved to be a huge bottleneck in my selection. I am confused and frustrated. What do I do'

Subhasish Das

A:I can understand your frustration, but this initiative should have been taken at the begining of your career. Now since you have worked in these outfits for a period of four years, you would experience difficulty in getting a regular employment, unless you are amenable to joining at the bottom of the ladder. I would say that you should not lose heart. Prepare a good CV, which focuses more on your skills and abilities rather than where you have worked and I am sure you will be able to convince your future employers.

Q: I am a company secretary and an LLB. I have an experience of over six years in company secretarial and legal matters and of about two years in administration of justice.

At present, I am working as a first class judicial magistrate in a district court. I want to pursue an MBA in international business but I canít take up regular courses since I canít attend classes. I also canít afford costly courses. Kindly advise me on an AICTE-UGC course suitable for me.

A.S. Mukhopadhyay

A:The question to ask is why would you like to pursue a career in international business while having a successful career in the legal world. In case you are looking for an international exposure, that can happen in the same profession also and in case you want to hone your skills, I would rather say that you should go in for courses with intellectual property rights (IPR) as a subject which has many takers and very few experts in the country and abroad.

This is likely to ensure that you continue in your area of expertise and are able to also utilise your current experience.


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