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| Singapore: object
lesson |
Individuals, institutions and
countries sometimes encounter great adversity, crisis and
even tragedy. Individuals might then sink into depression,
breakdown, mental illness, suicide or vengeful retaliations
against all and sundry. Others appear to overcome and commence
afresh, but suffer from occasional mental and even physical
disabilities. A few discover latent and hidden talents in
themselves that they mobilize for renewing and even reinventing
themselves. Institutions that fall into adversity could
go bankrupt or merge with another or get taken over or sell
their assets and downsize. Some find ways to transform themselves
to new success. Countries in such situations might deflect
the attention of their people by curbing freedoms, closing
their borders to movement and ideas, by going to war. Some
emerge stronger than before.
A multi-media dance-theatre production
was staged in the last few weeks in major Indian cities
in November 2003. It epitomized one woman’s personal experiences
in dealing with great tragedy. It was by the Canadian Bharatanatyam
dancer of Indian origin, Lata Pada. The programme was unique.
It seamlessly wove together multiple sounds and music from
many parts of India, Canada and elsewhere, with visual footage
on the screen from as many sources and live dance by a troupe
of dancers led by Lata Pada. Technology has never been used
in this way before in India and enabled her to tell a complicated
and tragic story within eighty minutes. In coming years,
it is bound to lead to other attempts in India to marry
technology and live performances.
Even more extraordinary was the
complex and personal story it conveyed. It was of a happy
childhood in India, marriage, motherhood and domesticity
in Canada, the loss of husband and two teen-aged daughters
in the explosion, off the Irish coast, of Air India’s Kanishka
in 1985 on its way from Montreal to Bombay, the agony, anguish
and loneliness that followed and the social abhorrence of
widowhood in India. It shows her reinventing herself to
become within a few years a major figure in the arts in
Canada, with many students, performances and honours. It
took courage to present the story. It took enormous fortitude
and determination to overcome and emerge calm, compassionate
and dignified after this ordeal by fire. Tremendous artistic
talent combined with technology to do this within a short
performance. It is not surprising that it received critical
acclaim in north America and in India.
The tragedy led her to a transformation
and a new beginning. The prime factor was her intense focus
on Bharatanatyam, which she had studied and performed since
childhood. After the tragedy, she immersed herself in it.
She went on to start a school for teaching and performing
dance. Her ability to introspect and question her life-experiences
helped her to push the envelope, explore uncharted territory
in her art, take risks and define her life and work on her
own terms. Her message is that everyone has it in himself
or herself to face disaster and tragedy and rebuild his
or her life.
Germany and Japan are two examples
of countries destroyed by war that reinvented themselves.
They built on the skills that already existed in their countries.
Japan decided to model itself on the United States of America,
used foreign aid, its low wages, artificially low currency
values and hard-working nature of its people to become low-cost
manufacturers. Japan also used drastic measures to bring
down the then high population growth-rate.
When Czechoslovakia split into
the Czech and Slovak republics some years back, no one gave
Slovakia a chance. The Czechs had the education, talent
and resources. Slovakia appeared to have nothing. But today
Slovakia is a vibrant and growing economy. The same can
be said of the land-locked African republic of Namibia.
The saga of Singapore after its conquest by the invading
Japanese and then the departure of the British rulers, owes
everything to the vision and determination of one man.
Each of these countries owes its
rejuvenation to leaders who harnessed the small strength
of its geography, people or resources. They transformed
their countries after crisis and decline. Such leaders do
not have to be charismatic, but they must have the creativity
to redefine their countries, and possess intelligence, determination
and the support of their people.
Companies periodically fall from
pedestals. Only a few rise again. TVS Motors under Venu
Srinivasan is an outstanding example of such a phoenix that
rose twice. He and his people proved the financial analysts
wrong by reinventing their company each time. They did it
by re-examining who they were, what they wanted to stand
for and worked out a meticulous plan for getting there.
When the moped market shrank, they had no other product
to offer. Their alliance with Suzuki and their ability to
absorb Suzuki’s products quickly and fight in the market
gave them a reprieve. The second time was when the market
was changing to motorcycles, and Suzuki tried to bargain
for control in return for their help. By then TVS had the
design and development skills to go it alone. It took great
courage, but they backed their own product although they
had no prior market experience with it. They put all their
resources behind it and succeeded.
Arvind Mills under Sanjay Lalbhai
focused on one product — denim cloth — based on their own
development work. They had been a reasonably successful
textile-mill known for the quality of the large range of
their fabrics. It took courage to go after a worldwide market
using untested technology. But they did, and succeeded for
a while. Many copycats soon followed. Markets became very
competitive and margins fell. Meanwhile, the company put
a lot of its cash into the stock-market to take advantage
of the boom at that time. The market collapsed at the same
time as margins were falling on denim. The hubris from success
drove the company into imminent bankruptcy. Lalbhai was
written off. But he persevered. He learnt his lessons and
changed his business model without giving up his goal of
globalization, but went after domestic markets as well.
He offered a wider product range. Arvind is once again a
darling of the stock-markets.
Ballarpur was a company that had
been written off for many years. No one imagined it could
revive. Vikram Thapar was given it to run and believed he
could do it. He did. ITC had its back to the wall in the
early Nineties when the media for months front-paged the
alleged wrongdoings (now proven wrong) of its top managers.
Today ITC, despite being primarily a cigarette-manufacturer,
is a major power in the stock-market. It is highly respected
and very successful. It is becoming less dependent on cigarettes
for its profits.
Leadership is vital to transform
and revive dying institutions and troubled countries. The
leader does not allow his people to wallow in despair when
things go wrong. He goes back to the drawing board to design
a different company or country from what it was, with different
and stronger skills and a new image. He takes risks into
uncharted territory, but his confidence is convincing. He
has the courage, determination and a clear plan of action
for doing it.
Renewal requires leaders with
clarity of goals, courage, integrity and the ability to
inspire followers. It requires imagination, determination
and guts to take on the job of changing the fundamentals.
Not everybody is tested by the kind of fire that Lata Pada
was. But there are smaller disasters, tragedies and crises.
People, institutions and countries have it in them to revive
after such events. They have to draw on innate skills and
strengths to do so. They have to be creative in redefining
their lives and of their organizations on their own terms,
not of some outsider. They must be compassionate, demanding,
and clever to build a supporting network, as necessary as
enormous stamina, and high personal integrity. That is creative
leadership.
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